FAQ

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Products


For the most part Loll Designs products are made from 100% recycled High Density Polyethylene (HDPE) which is the same material as the #2 recyclable plastics (i.e. milk jugs, etc) that you take out to curb every week (or at least should be). Loll uses Richlite as a tabletop material. Richlite is a unique environmentally friendly wood fiber composite that is made for outdoor applications.
NO! The HDPE that Loll uses will not fade or change color. The natural color Richlite material we use for our table tops will patina over time but will still look good. You will never have to paint or stain Loll Furniture.
NONE! Leave it out year round, hose it off with a garden hose in the spring and enjoy. It's that easy. Loll Furniture will not, fade, warp, rot, require paint or stain or any on going maintenance to keep its beautiful appearance so you can spend more time relaxing.
Loll Designs furniture can be found in a growing number of public areas and in select retail locations. Please contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.
Loll furniture is shipped flat pack to save on costs and resources. We have gone to great lengths to make our furniture assembly very simple. Your shipment will include easy to follow instructions and any tools that you need to assemble your furniture.
Onze Loll products are made from 100% recycled High Density Polyethylene (#2 recyclable plastic, milk jugs, detergent containers, 5 gallon buckets etc.) Loll Furniture is also manufactured in a sustainable and responsible manner. Read more about our ECO commitment and initiatives
The plastic we use has a texture very closely resembling an orange peel.
Yes! Just don't throw it in the fire. The melting point of the poly used in our furniture is 125°C. Which means if you do have a problem with melting, you've got bigger problems to worry about first, like the fact that your legs are on fire.
Loll Designs furniture is constructed in seperate parts. It is very easy to replace a part. This makes is possible to combine colors as well. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information.

Ordering from Loll Designs


Of course, when you do not wat to order through our webshop, you can always call +31-299476066 to order your choice.
Loll currently accepts VISA and MASTERCARD credit cards. You can safely enter your credit card number via our secure server, which encrypts all submitted information via SSL.You will be charged after shipment. You can also wire transfer before shipment
Loll Designs utilizes the latest technology for shopping and ecommerce security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information is stored in encrypted format at all times. Your credit card information is stored only on Authorize.net one of the most trusted electronic payment gateways. This website, and more importantly all user information, is further protected by a multi-layer firewall based security system. VISA and MASTERCARD also take significant security measures to protect your information and prevent fraud. To ensure that your connection is secure, look for the secure site icon in your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the web address (URL) window of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." You should not submit sensitive information unless you can confirm you are on a secure site.

Shipment


We do have a lot of products in stock. This is mentioned on our website. this means in general we have a delivery term of maximum of 2 weeks. We do inform you when we ship. If the product is not a standard item in Europe please not it can take 8 to 12 weeks to deliver. We will always inform you in advance.
Shipping costs depend on where you are located and the number of products  In our webshop you will find shipping costs for the UK.
Yes. If you are in The Netherlands, please contact us if you would like to pick up your order.
Yes. Every shipment is insured against damage and we request that you carefully inspect your merchandise upon receipt and notify us immediately if you notice any damage due to transit. To successfully expedite any damage claim, you must keep the original packing material that the item(s) arrived in and print the words, "Damaged Upon Arrival" next to where you sign for the merchandise. Digital or traditional photographs can also be very helpful tools in assisting us to expedite a damage claim.
Yes, Loll offers a 5 year Limited Warranty. For full warranty information, see the warranty page.

 

Returns & Exchanges


We want you to be happy with your new product! Customer satisfaction is very important to us so we will go out of our way to accommodate your returns as best we can. For most items*, if you are unsatisfied with your purchase for any reason, Loll will be happy to process a return for you within 10 days of receipt of item. Before returning an item, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  to obtain return instructions. For warranty claims, see our warranty page.

Items returned must be in their original condition, unassembled in their original packaging, complete with all tags, instructions, and inserts. The return must be post-marked within 10 days of receiving the item. If the return is not due to damaged merchandise, you will be responsible for the shipping cost back to Loll DESIGNS. Pending inspection, a refund will be issued for the purchase price of the items returned not including shipping fees. Items will be inspected and are subject to a restocking fee if items are found damaged or missing parts. If the item is not in new condition when returned, the customer will be charged a restocking and/or re-boxing fee based on the missing items and its condition. If you refuse the delivery of a package without prior consent, you will be charged for return shipping.

Please be aware that furniture is highly susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. If you are returning the item, please ship with a carrier that provides tracking numbers and request insurance to ensure safe return. You are responsible to ensure the item is returned safely to Loll DESIGNS.

Loll DESIGNS appreciates your business!

*Loll DESIGNS will not accept returns on custom orders

Be sure to inspect all packages for damage before signing for the package. If damage is visible, reject the shipment, be sure the driver notes the damage and contact Loll DESIGNS as soon as possible. If you are not available at the time of delivery and cannot reject a damaged shipment, keep all components of the delivery and contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it +31-299-476066 We will request a photo of the damaged product as well as the packaging. We will file a damage claim with the shipper and ship a replacement as soon as possible. If the item(s) sent was incorrect, or defective, please contact  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or +31-299-476066. Please do not send these items back prior to contacting Loll DESIGNS.  Loll must receive goods in new condition to fully credit you for the return or exchange. We cannot accept collect deliveries (COD’s).

 

Discount


We sure do. On projectbase or large quantities we do offert special prices. Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . for more information

 

Architects & Designers


Absolutely! Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for information about our trade program and about custom design work and collaboration with Loll Designs.

 

More questions


Please let us know your question at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call one of our sales assistants at +31-299-476066.